gbajer Privacy Policy

gbajer is a trusted online gaming platform in Bangladesh. By using our services, you are considered to have accepted the terms described in this privacy policy. We place the highest importance on your privacy and are committed to maintaining full transparency in how we collect, use, and protect your personal information. Please read this document carefully so you understand the purposes for which we use your information and what your rights are.

While using the gbajer platform, we may collect various types of information. This information is used to improve your experience and maintain the quality of our services.

1.1 Personally Identifiable Information

During the account registration and verification process, we collect the following information:

• Full name and date of birth
• Email address
• National ID card or passport details (for identity verification)
• Current address
• Username and password (stored in encrypted form)

1.2 Financial Information

To process transactions, we handle the following information:

• Mobile number or account details for bKash, Nagad, Rocket, Upay or bank transfers
• Deposit and withdrawal history
• Transaction dates and amounts

1.3 Technical Information

Some technical information is collected automatically while you use our platform:

• IP address and device type
• Browser version and operating system
• Login time and location (approximate)
• Cookies and session data
• Activity logs on the platform

1.4 Gaming-Related Information

To improve the quality of your gaming experience, we store:

• Play history and preferred games
• Betting patterns and win/loss records
• Details of bonus and promotion usage
• VIP level and rewards information

gbajer collects user information through the following methods:

• Directly provided: Information you provide yourself during account registration, identity verification, and deposits and withdrawals.
• Automatic collection: Information collected through cookies, log files, and tracking technologies when you visit our website.
• From third parties: Relevant information received through identity verification agencies or payment gateway providers.
• Support communications: Information you provide during live chat or email support.

Collected information is used only for specific and lawful purposes. gbajer never uses your information for unnecessary purposes.

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing financial transactions — minimum deposit ৳200, minimum withdrawal ৳800
• Providing gaming services and recording game results
• Managing bonuses and promotional offers
• Managing the VIP program and awarding rewards

3.2 Security and Compliance

• Verifying your identity and preventing fraudulent activity
• Ensuring account security
• Complying with anti-money laundering (AML) regulations and applicable rules
• Ensuring responsible gaming and identifying problematic gaming patterns

3.3 Communication and Support

• Resolving your issues through 24/7 live chat support and email
• Sending important account updates and notifications
• Sending promotional messages with your consent

3.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues on the platform
• Evaluating demand for new features and games

gbajer uses industry-leading security technologies to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmission on our platform is secured through SSL encryption.
• Encrypted Database: Sensitive information is stored in encrypted form.
• Access Control: Only authorized personnel have access to necessary information.
• Regular Security Audits: Our systems undergo regular security reviews.
• Two-Factor Authentication: An additional verification layer to protect your account.

Your account information is retained for as long as your account remains active. After an account is closed, some information may be kept for a set period to meet legal obligations.

gbajer does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Information necessary to process transactions is shared with trusted technology and payment service providers working on our behalf — such as bKash, Nagad, Rocket, Upay or banking institutions. These providers are contractually bound to maintain our privacy standards.

5.2 Legal Obligations

In the case of a court order, regulatory body request, or legal requirement, we may be obligated to provide relevant information. In such cases, we provide only the minimum information necessary.

5.3 Security-Related Needs

Information may be shared with security agencies or other gaming operators as needed to prevent and investigate fraudulent activity, money laundering, or other illegal activity.

Our website uses cookies and similar technologies to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data for reviewing and improving platform usage.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.

gbajer recognizes and respects the following rights regarding your data:

7.1 Right to Access Information

You can request a copy of the information we hold about you at any time through our support channels.

7.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request that it be corrected. Keeping accurate information is essential for a safe gaming experience.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we are obligated to retain some information for a set period due to legal requirements.

7.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. To do so, please contact our support team.

gbajer strictly follows an age verification policy. Our platform is for users aged 21 and above only. We do not knowingly collect any information from individuals under the age of 21.

Our identity verification process ensures that every registered user is an adult. If we identify an account belonging to a minor, it will be closed immediately and any collected information will be deleted.

For technical service requirements, some gbajer data may be processed internationally. In such cases, we ensure that appropriate security measures are in place for data transfers and that transferred data is protected according to the standards of this privacy policy.

All service providers are contractually obligated to maintain appropriate data protection standards.

gbajer may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or through a notification on the platform.

Continuing to use our platform after any changes will be taken to mean that you have accepted the updated policy. For this reason, we recommend that you check this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the following methods:

• Live Chat: Bengali-language live chat support is available 24/7
• Email: [email protected]

Our data protection team will review your request as soon as possible and take appropriate action.